Support

How do I connect with a senior or caregiver?

Go to the Settings tab and tap "Add Connection." Enter the Display ID of the person you want to connect with (e.g., SR001 for seniors or CG001 for caregivers). They will receive a connection request that they can accept or decline.

How do I set up medication reminders?

Create a task with the "Medication" category and set a specific time for each medication item. Make sure "Task Reminders" and "Medication Alerts" are enabled in Settings under Notifications. The app will send you reminders at the scheduled times.

Can I use CareConnect with multiple seniors?

Yes. Caregivers can connect with multiple seniors. Use the dropdown selector at the top of the Home and Health tabs to switch between seniors.

How do I delete my account?

Go to Settings, scroll to the bottom, and tap "Delete Account." This will permanently remove all your data, including tasks, health records, connections, and activity logs. This action cannot be undone.

What happens when I disconnect from a senior/caregiver?

When you remove a connection, you will no longer be able to view or manage each other's care data. You can reconnect later by sending a new connection request.

Are my health records secure?

Yes. All data is encrypted both in transit and at rest. Row Level Security ensures you can only access your own data and data shared through authorized connections. See our Privacy Policy for details.

Why am I not receiving notifications?

Make sure notifications are enabled in your device's system settings for CareConnect. Also check that the relevant notification toggles (Task Reminders, Medication Alerts) are enabled in the app's Settings.

Is CareConnect a medical device?

No. CareConnect is a care management tool for tracking daily tasks and health metrics. It does not provide medical advice, diagnoses, or treatment recommendations. Always consult a healthcare professional for medical decisions.